Responsible
Gaming at 7zzz

1. Our Commitment to Safe Play

7zzz was built for players in Bangladesh who want a trustworthy, transparent, and entertaining online betting experience. From day one, responsible gaming has been treated not as a regulatory checkbox but as a genuine operating principle. Every feature we build, every promotion we run, and every policy we enforce is evaluated against its impact on player wellbeing.

We believe that most players gamble for entertainment — the excitement of cricket betting during a BPL final, the thrill of a live roulette spin, or the relaxation of a late-night slots session. That is completely normal. Our job is to ensure that the platform never crosses the line from entertainment into harm, and that when warning signs appear, effective tools are within easy reach.

The responsible gaming programme at 7zzz includes deposit limits, time-out features, self-exclusion, reality check notifications, session time tracking, and direct access to trained support staff around the clock. These are not optional extras — they are core features of the platform, available to every registered player at no cost and with immediate or near-immediate effect.

2. 18+ Age Restriction Policy

7zzz is strictly an adults-only platform. No person under the age of 18 years is permitted to register an account, deposit funds, place bets, or access any gambling feature on the platform. This is a non-negotiable policy that is enforced at multiple stages of the player journey.

Age Verification at Registration

Every new account requires the player to confirm their date of birth during registration. Any player born less than 18 years before the date of registration is rejected at the registration stage and cannot proceed. This check applies to all players regardless of the deposit method they intend to use — including bKash, Nagad, Rocket, USDT, and BTC deposits.

KYC Document Review

Before a player's first withdrawal is approved, our compliance team reviews KYC documentation — typically a Bangladesh National ID Card, passport, or driving licence — to confirm that the player is at least 18 years of age. If the submitted documents show that the player is underage, the account is immediately closed, all bets are voided, and any deposited funds are returned to the payment method used.

Underage Account Reports

If you are a parent or guardian and believe that a minor in your household has created a 7zzz account, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate the report as a matter of urgency and close the account if the claim is substantiated.

3. Deposit Limit Controls

Deposit limits are one of the most effective tools available for managing gambling spend. 7zzz allows players to set hard caps on the total amount they can deposit into their account over a defined period. Three limit periods are available:

• Daily Deposit Limit: The maximum total amount you can deposit across a rolling 24-hour period (midnight to midnight, Bangladesh Standard Time).
• Weekly Deposit Limit: The maximum total deposit across a rolling 7-day window (Monday 00:00 BST to Sunday 23:59 BST).
• Monthly Deposit Limit: The maximum total deposit across a calendar month (1st to last day of the month, BST).

Limits can be set to any amount from ৳500 upward. There is no requirement to set all three — you may set just a daily limit, just a monthly limit, or any combination that suits your personal budget.

How to Set a Deposit Limit

Log in to your 7zzz account, navigate to Account Settings → Responsible Gaming → Deposit Limits, enter your preferred limit amount for each period, and confirm. The limit takes effect immediately. You will receive a confirmation notification to your registered email address.

Changing or Removing a Deposit Limit

You may decrease any active deposit limit immediately at any time. If you wish to increase an existing limit or remove a limit entirely, your request is logged and will take effect after a mandatory 7-day review period. This delay cannot be shortened by contacting support. It exists specifically to prevent impulsive decisions made during a losing session from having immediate financial consequences.

4. Time-Out & Cooling-Off Period

A time-out is a temporary suspension of your 7zzz account. During a time-out, you cannot log in, place bets, access games, or make deposits. Your account balance is preserved, and any pending withdrawals already submitted will continue to be processed normally.

Available Time-Out Durations

• 24 Hours — for a brief break after an intense session
• 48 Hours — a weekend cooling-off window
• 7 Days — a one-week break from all gambling activity
• 30 Days — a full month away from the platform

How to Activate a Time-Out

Go to Account Settings → Responsible Gaming → Time-Out, select your preferred duration, and confirm your choice. The time-out takes effect within 5 minutes of confirmation. You will receive an email confirming the start and end date/time of the time-out period in Bangladesh Standard Time (BST, UTC+6).

A time-out cannot be cancelled or shortened once activated, regardless of the reason. If you need a longer break than 30 days, consider using the self-exclusion tool instead.

5. Self-Exclusion Tools

Self-exclusion is a more serious and longer-term step than a time-out. It is intended for players who recognise that they need an extended break from gambling — whether due to financial concerns, mental health, relationship impacts, or simply a desire to stop. 7zzz treats self-exclusion requests with the utmost seriousness and processes them as a priority.

Self-Exclusion Periods

• 6 months (minimum period)
• 1 year
• 2 years
• 5 years
• Indefinite (permanent until a formal written review after a minimum of 5 years)

What Happens During Self-Exclusion

• Your account is immediately suspended from all gambling activity.
• You are removed from all promotional and marketing communications.
• Your account balance is returned to your registered bKash or Nagad wallet within 5 business days.
• You cannot create a new 7zzz account using the same name, date of birth, email address, or phone number during the exclusion period.
• Your username is added to an internal exclusion register that is checked against all new registration attempts.

How to Request Self-Exclusion

Self-exclusion can be initiated in two ways:

6. Recognising Problem Gambling

Problem gambling does not always announce itself clearly. It can develop gradually over weeks or months and may not be immediately obvious to the person experiencing it or to people close to them. The following signs may indicate that gambling is becoming harmful rather than entertaining.

Signs to Watch For in Yourself

If you recognise more than one of these signs in your own behaviour, we strongly encourage you to use one of the tools described in this page — a time-out, deposit limit, or self-exclusion — and to reach out for professional support. Taking action early makes a significant difference to outcomes.

7. Support & Help Resources

You do not have to manage problem gambling alone. A range of confidential support resources is available. While 7zzz does not endorse any specific organisation, the following types of services are widely available and may be helpful:

• Mental Health Support Organisations in Bangladesh: Kaan Pete Roi and similar helplines offer confidential emotional support via telephone and are familiar with gambling-related distress.
• Medical Professionals: A general practitioner or psychiatrist can assess problem gambling as a behavioural health issue and recommend appropriate treatment, including cognitive-behavioural therapy (CBT) which has a strong evidence base for gambling disorder.
• Community Support Groups: Peer support networks, both in-person and online, can provide a non-judgmental space to discuss gambling concerns with people who have had similar experiences.
• Family and Trusted Friends: Talking openly with someone you trust about your gambling activity — including the amounts and time involved — is often one of the most effective early interventions available.

8. Contacting 7zzz Support

The 7zzz support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and public holidays in Bangladesh. If you have a concern about your gambling behaviour, need to activate a player protection tool urgently, or want to report a suspected underage account, our team is here to help.

Responsible gaming requests — such as self-exclusion, account closure, deposit limit changes, and time-out activations — are treated as urgent and are processed ahead of standard support queries. When contacting us about a responsible gaming matter, please use the relevant subject line as described in the relevant section above so our team can prioritise your message correctly.