Privacy Policy —
Your Data at 7zzz

1. Introduction & Scope

7zzz is committed to handling your personal data responsibly, transparently, and in a manner consistent with recognised data protection principles. This Policy applies to all personal data processed through the 7zzz website (https://7zzz.pro), including data submitted during account registration, data generated through your use of platform features (betting, deposits, live casino, slots, and sports markets), and data collected automatically via your browser or device when you visit the site.

This Policy applies to all users who access the 7zzz platform from Bangladesh and any other jurisdiction where the platform is accessible. Where you access 7zzz from a specific region that carries its own data protection legislation, we will apply appropriate safeguards consistent with those requirements in addition to the baseline protections described here.

This Policy does not apply to third-party websites, applications, or services that may be linked to or from the 7zzz platform. We have no control over the privacy practices of third-party providers and encourage you to review their respective privacy notices independently.

2. Data We Collect

We collect personal data through two primary channels: information you provide directly to us, and information collected automatically as you use the platform.

Data You Provide Directly

• Account Registration: Full name, date of birth, email address, mobile phone number, and a chosen username and password at the time of account creation.
• Identity Verification (KYC): A copy of your government-issued photo ID (Bangladesh National ID Card, passport, or driving licence), and proof of address where required by our compliance procedures.
• Payment Information: Your bKash or Nagad mobile wallet number, bank account details (for bank transfer withdrawals), or crypto wallet address (for USDT/BTC transactions). We do not store full card numbers; card payments are tokenised by our payment processor.
• Support Communications: Any messages, attachments, or information you submit when contacting the 7zzz support team via live chat or email.
• Responsible Gaming Submissions: Self-exclusion requests, deposit limit settings, and cooling-off period requests made through your account settings or via the support team.

Data Collected Automatically

• Device & Browser Data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, bets placed (including stake amounts, game names, and outcomes), session duration, click paths, and referral URL.
• Cookies & Local Storage: Session cookies, preference cookies, and analytics identifiers — see the Cookies section below for full details.
• Transaction Logs: Records of all deposits, withdrawals, bonus activations, wagering activity, and account balance changes, timestamped in Bangladesh Standard Time (BST, UTC+6).

3. How We Use Your Data

The personal data 7zzz holds about you is used for the following specific, documented purposes. We rely on different legal bases for processing depending on the purpose:

Purpose	Data Used	Legal Basis
Account creation and authentication	Name, email, password, mobile number	Contractual necessity
Age and identity verification (KYC)	ID document, date of birth	Legal obligation / Contractual necessity
Processing deposits and withdrawals	Payment details, transaction history	Contractual necessity
Fraud detection and AML monitoring	IP address, transaction patterns, device data	Legal obligation / Legitimate interests
Responsible gaming monitoring	Betting patterns, session data, self-exclusion records	Legal obligation / Legitimate interests
Customer support	Support messages, account history	Contractual necessity
Platform improvement and analytics	Aggregated usage data, cookie identifiers	Legitimate interests
Promotional communications (opt-in only)	Email address, game preferences	Consent

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review, except in cases of automated fraud screening where a human compliance officer reviews flagged cases before any account action is taken.

4. Data Sharing & Third Parties

7zzz does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. We share personal data with third parties only where strictly necessary and only in the categories described below.

Game Providers

Games on the 7zzz platform are supplied by licensed third-party providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. When you launch a game, a session token and a minimal set of account identifiers are shared with the relevant provider to authenticate the session and record the game outcome. These providers process data under their own data processing agreements and are required to maintain confidentiality.

Payment Processors

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or crypto networks, we share the necessary transaction details with the relevant payment processor. These processors handle your payment credentials directly and are responsible for their own PCI-DSS compliance where applicable.

KYC and Compliance Providers

Identity verification documents may be processed by a third-party KYC service provider on 7zzz's behalf. These providers act as data processors under a formal data processing agreement and are prohibited from using your KYC documents for any purpose other than identity verification for 7zzz.

Legal and Regulatory Disclosure

7zzz may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required by applicable law, a valid court order, or a binding legal process. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial portion of 7zzz's assets, player data held by the platform may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy implications via email and/or a prominent notice on the platform prior to the transfer taking effect.

5. Cookies & Tracking Technologies

The 7zzz website uses cookies and similar local storage technologies to ensure the platform functions correctly, remember your preferences, and improve performance over time. The cookies we use fall into three categories:

Strictly Necessary Cookies

These cookies are essential for the platform to operate and cannot be disabled. They include session authentication tokens (to keep you logged in during a session), CSRF protection tokens (to prevent cross-site request forgery attacks), and load-balancing cookies that ensure your requests are served by the correct server. Without these cookies, core platform features such as logging in, placing bets, and making deposits would not function.

Functional Cookies

These cookies remember your preferences and settings — for example, your preferred display language, last-used payment method, and responsible gaming limit settings. Disabling functional cookies may mean that certain preferences are not saved between sessions.

Analytics Cookies

We use privacy-respecting analytics tools to collect aggregated, anonymised data about how players navigate the platform — which pages are visited most, where users encounter errors, and how long sessions last. This data is used solely to improve platform performance and user experience. Analytics data is not linked to individual player accounts or KYC records.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will prevent you from using core platform features. For guidance on managing cookies in your specific browser, refer to the browser's official help documentation.

6. Data Retention

7zzz retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and financial compliance obligations. The following retention periods apply:

• Account Data (name, email, mobile number): Retained for the lifetime of the active account, plus 5 years after account closure to meet financial record-keeping requirements.
• KYC Documents (ID copies, proof of address): Retained for 5 years from the date of submission or from the date of account closure, whichever is later. This retention period is required for AML compliance.
• Transaction Records (deposits, withdrawals, bets): Retained for 5 years from the date of each transaction in accordance with standard financial record-keeping obligations.
• Support Communications: Retained for 3 years from the date of the last communication in a support thread.
• Analytics Data: Retained in aggregated, anonymised form for up to 24 months. Raw session logs are deleted after 90 days.
• Responsible Gaming Records (self-exclusion, limits): Retained for the duration of the account and for 5 years after account closure, to prevent re-registration in breach of a self-exclusion.

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised in accordance with our internal data deletion procedures. Anonymised aggregate data may be retained indefinitely for statistical and business planning purposes, as it can no longer be linked to an identifiable individual.

7. Data Security

7zzz implements a layered security architecture to protect personal data against unauthorised access, disclosure, alteration, and destruction. The following measures are in place at all times:

• Transport Encryption: All data in transit between your device and the 7zzz platform is protected by TLS 1.2 or TLS 1.3 encryption. Our SSL certificate is maintained and renewed regularly.
• Password Hashing: Account passwords are hashed using a strong, salted cryptographic algorithm. Plain-text passwords are never stored or logged anywhere on the platform.
• Role-Based Access Control (RBAC): Internal access to player data is governed by role-based permissions. Staff members can only access the specific data required to perform their job function. All internal access is logged and audited.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA on their accounts. All 7zzz administrative staff accounts with access to player data are required to use 2FA.
• Intrusion Detection: Our infrastructure is monitored 24/7 for suspicious activity. Automated alerts are triggered by anomalous login patterns, unusual data access volumes, or network-level intrusion indicators.
• Penetration Testing: The platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.

8. Your Privacy Rights

As a user of the 7zzz platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our compliance team at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days of receiving a valid request. We may ask you to verify your identity before processing a request.

• Right of Access: You have the right to request a copy of all personal data 7zzz holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details (email address, phone number) directly from your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data. We will honour this request to the extent permitted by law. Note that we are legally required to retain certain data (KYC documents, transaction records) for a defined period; these records cannot be deleted on request until the mandatory retention period has elapsed.
• Right to Restriction of Processing: You may request that we restrict the use of your data to storage only while a dispute or complaint is being investigated.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (e.g., CSV or JSON) so that you may transfer it to another service provider if you wish.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, though 7zzz may be able to demonstrate overriding legitimate grounds in certain circumstances.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., promotional email communications), you may withdraw that consent at any time by updating your notification preferences in account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

9. Children's Privacy

The 7zzz platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or store personal data relating to individuals under the age of 18. Our registration process includes a date-of-birth check, and KYC verification confirms age for all players prior to their first withdrawal being approved.

If you are a parent or guardian and believe that a minor in your care has created a 7zzz account or has accessed the platform, please contact us immediately at [email protected]. Upon confirmation that an account belongs to an underage individual, we will immediately close the account and delete or anonymise all associated personal data, with the exception of records required to be retained for legal and AML compliance purposes.

10. Policy Updates & Contact

Updates to This Policy

7zzz reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. Where changes are material — meaning they alter how we collect, use, or share your personal data in a way that affects your rights — we will provide at least 7 days' advance notice via email to your registered account address and/or via a prominent notice on the platform prior to the changes taking effect.

For minor clarifications, editorial corrections, or updates that do not materially affect your rights, we may update the Policy without individual notification, with the revised version taking effect from the "Last Updated" date shown at the top of this page. We encourage you to review this Policy periodically. Your continued use of the 7zzz platform following the effective date of any update constitutes your acceptance of the revised Policy.

How to Contact Us

For any privacy-related queries, data rights requests, concerns about how your personal data is being handled, or to report a suspected data breach, please contact the 7zzz compliance and data protection team at:

Email: [email protected] (subject line: "Privacy Enquiry" or "Data Rights Request")

Our team is available 24 hours a day, 7 days a week. Data rights requests are acknowledged within 5 business days and fulfilled within 30 calendar days. Complex requests involving large volumes of data may take up to an additional 60 days, in which case we will notify you of the extended timeline within the initial 30-day window.